Overview and Commitment

At toravilex, we understand that trust forms the foundation of every successful business relationship. This privacy policy outlines how we collect, use, store, and protect your personal information while providing profitability analysis services to Australian businesses.

We're committed to transparency in our data handling practices and full compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988. Your privacy isn't just a legal requirement for us – it's fundamental to how we operate and serve our clients.

This policy applies to all interactions you have with toravilex through our website, services, communications, and any other touchpoints. We regularly review and update our practices to ensure we're meeting the highest standards of data protection.

Information We Collect

The information we collect depends on how you interact with our services. We believe in collecting only what's necessary to provide you with valuable profitability analysis and business insights.

How We Collect Information

• Directly from you when you complete forms, request services, or communicate with us
• Through your use of our website via cookies and analytics tools
• From third-party sources like business directories when you've consented
• During consultations and service delivery when you provide business data

How We Use Your Information

We use your personal information primarily to provide profitability analysis services and support your business decision-making. Here's specifically what we do:

Service Delivery

• Conduct financial analysis and profitability assessments
• Prepare custom reports and recommendations
• Provide ongoing consultation and support
• Respond to your inquiries and service requests

Business Operations

• Process payments and maintain billing records
• Improve our services based on usage patterns
• Comply with legal and regulatory requirements
• Maintain security and prevent fraud

Communication

• Send service updates and important notices
• Share relevant industry insights and market analysis
• Notify you about new services that might benefit your business

We never use your business data for competing purposes or share confidential information with other clients. Each analysis is conducted with strict confidentiality protocols.

Information Sharing and Disclosure

We understand that your business information is sensitive and competitive. We maintain strict controls over how and when we share any personal information.

Limited Sharing Circumstances

• Service Providers: Trusted vendors who assist with technology, accounting, or administrative functions under strict confidentiality agreements
• Legal Requirements: When required by Australian law, court orders, or regulatory authorities
• Business Protection: To protect our rights, property, or safety, or that of our clients
• With Your Consent: When you explicitly authorize us to share information with specific third parties

We never sell, rent, or trade your personal information to marketing companies or other businesses. Any service providers we work with are required to maintain the same privacy standards we uphold.

International Data Transfers

While we primarily store data within Australia, some of our technology providers may process information offshore. When this occurs, we ensure these providers meet equivalent privacy standards and are subject to appropriate safeguards.

Your Privacy Rights

Data Security and Protection

Protecting your information is a top priority. We've implemented comprehensive security measures designed to prevent unauthorized access, alteration, disclosure, or destruction of your personal data.

Staff Training and Protocols

Our team receives regular privacy and security training. We maintain clear protocols for handling personal information and responding to potential security incidents. Only authorized personnel have access to client data, and all access is logged and monitored.

While we implement robust security measures, no system is completely immune to risks. In the unlikely event of a data breach affecting your personal information, we'll notify you and relevant authorities as required by law.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes. Our retention periods vary based on the type of information and our relationship with you.

Secure Deletion Process

When retention periods expire or when you request deletion, we use secure deletion methods to ensure information cannot be recovered. This includes overwriting electronic data and securely disposing of any physical documents.

Some information may be retained longer if required by law, for litigation purposes, or to resolve disputes. We'll inform you if longer retention is necessary and explain the legal basis.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site. We believe in being transparent about these technologies.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality and security
• Analytics Cookies: Help us understand website usage patterns and improve user experience
• Preference Cookies: Remember your choices and settings for future visits

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit website functionality. We don't use cookies for targeted advertising or tracking across other websites.

Third-Party Analytics

We use Google Analytics to understand website usage, but we've configured it to anonymize IP addresses and respect user privacy preferences. This helps us improve our website and services without compromising your privacy.

Changes to This Privacy Policy

Privacy laws and business practices evolve, so we may update this policy periodically. We're committed to maintaining transparency about any changes that affect how we handle your personal information.

When we make significant changes, we'll notify you by email if you're an active client, or through a prominent notice on our website. We'll also update the "Last Updated" date at the top of this policy.

Minor changes, such as clarifications or administrative updates, may be made without specific notification, but we'll always maintain the current version on our website.

We encourage you to review this policy periodically, especially if you're considering new services or if your business needs change. If you have questions about any updates, we're always available to discuss them.